About Us

This is where it all began.

Our Story

Bikes Plus is a 2nd generation family owned bike shop. Since its’ beginnings in 1988, Bikes Plus has grown to become a full service bicycle shop for the entire family and fitness community. Quality brands, quality personnel, and a mission that promotes health and fitness to the Mid-South have contributed to us being named one of the bicycle association (NBDA) “Americas Best Bike Shop for 6 consecutive years. Pre and post sale service have been critical to insuring consistent growth for almost 30 years.

We are excited that in the Fall of 2017, we formed a partnership with Memphis based, Bike World.  This partnership brings together 55 years of commitment to the Memphis cycling community, industry leading brands, 3 strong locations positioned to service the entire Memphis Market, and a dedicated staff.

Our People

Karen Malogorski

email: karen@bikesplus.net

Karen has spent the last 24 years building Bikes Plus to a nationally recognized bike dealer.  Since 2012, her team has helped Bikes Plus gain recognition as one of America’s Best Bicycle Retailers by NBDA (National Bicycle Dealers Association).

Experience
Karen grew up competing in; basketball, field hockey, tennis, and competitive fast and slow pitch softball. After college Karen shared her father’s passion for cycling and fitness and took her love to an ever-higher level.

Karen has competed over the years and placed in numerous adventure races, mountain bike races, cyclecross races, triathlons, road races, long distance trail and street running. Then, she discovered a passion and talent for Crossfit. She honed these skills and competed in Crossfit’s World Competition (placing 46th in the world in Masters).

Certified by Barnett’s Institute for Bicycle Mechanics and Michael Sylvester Fit System’s “Bringing Bicycles and Bodies Together”, Karen clearly has invested in hand’s on management of her shops. Karen also believes in the vital role of the retailer to promote both cycling as a family life style and a means to good health and fitness.

Marketing innovation in the cycling community excites Karen. Implementation of MyTextConnect and MyCityBikes technology helps her shop build strong relationships with customers. Karen’s commitment to health and fitness and cycling goes beyond shop management. Her community involvement in GoJimGo (Channel 3 and Le Bonheur Children’s’ Hospital), and board participation for the Western Tennessee MS Society are two of such activities.

Glenn Hixson

After a distinguished 23 year career in the Navy, Glenn decided to join Bikes Plus founder Steve in the business, the rest is history.  Glenn has played a key role in the growth of Bikes Plus with over 30 years of growth and success with Bikes Plus.  He currently serves as the Service Manager at the Bartlett location.  Glenn enjoys cycling, shooting sports and watching his wife Eva play softball in his spare time.

Mike Hamm

email: mhamm1234@bikesplus.net

Mike Hamm joined Bikes Plus in 2009.  He has been the Manager at Germantown location since 2011.  He is a seasoned mechanic on all major brands of components and bicycles.  Expertise in all major component brands (Shimano, Sram, Campagnolo, (to include DI2, ETap EPS), the specing and building of custom steel and carbon bikes, makes Mike the man to go to for your “dream machine”.  As a mechanic, his favorite things to work on are building custom bicycles and wheel building.  He has worked on everything from kid’s bikes to professional level race bikes.  As has established a solid reputation in building custom wheelsets.  Mike’s industry/product experience continues to grow through attendance in multiple industry & manufacturer events (Giant, CABDA, etc.)  Also, Mike has attended the Park Tool Summit, Giant Retail Academy, and is an instructor for the Park Tool Repair Clinic.

He enjoys many forms of cycling including road, mountain, gravel, bike packing, and cycling with his wife and two children.  His cycling resume includes multiple centuries on both road and gravel.  He has competed in both Mountain Bike and Gravel Racing such as Dirty Kanza and other regional and local events.

Bill Fredrick

email: bill@bikesplus.net

Bill started his exercise journey exclusively running.  As a result of an injury, he was introduced to biking.  And, for the next 30 plus years he competed in running, triathlons, adventure racing and mountain bike racing and riding events.

During that time, Bikes Plus grew to become his shop of choice. Upon retiring from business, he has worked with Karen to provide marketing, back office support, social media and community relation’s support. Clearly, his passion for health and fitness and cycling in particular can be seen in his support for efforts such as GoJimGo, and the Le Bonheur Children’s Hospital National Leadership Council.

Keith Billingsley

Bringing over three decades of executive retail and merchandising experience, Keith brings a true passion for optimizing the total shopping experience.  Certified in the Sandler sales methodology, he understands the nuances involved in the buying process and cultivates a store environment that has the customer at the forefront.  Keith is an avid cyclist, enjoying all things bike and all things Memphis.  He is a member of the Memphis Hightailers where he serves as a ride leader and organizes the MHBC Bikes Plus Greenline ride.  Keith is proud to have finished several century rides including Natchez Trace, Bikes Blues & Boyous, MS 150 and Bike the Drive (Chicago, IL).

Keith lives in east Memphis with his wife and their spoiled Yorkie Poo.

Bikes Plus Advantage

It has been our mission for more than 28 years to position ourselves as a premier full service bicycle shop. We provide quality brands, broad product lines, exceptional service and expertise to individuals, youth and adult. Whether you are a road or mountain biker, triathlete, commuter, touring, or simply interested in fitness, our knowledgeable staff will be here to take care of your needs.

We do this by insuring that we support multiple complementary product lines so as to provide the proper bike to fit our customer’s needs.

Our Customer Loyalty Program

Utilizing “My Text Connect”, Bikes Plus is excited about our new Customer Loyalty Program.  Joining is as simple as entering in your mobile number at any of the kiosks placed around the store.  Each time you visit, whether or not a purchase is made, enter your mobile number and “earn” a visit.  Each visit accumulates toward free product, discounts, and other features.